Website Terms & Conditions

Introduction

This website, www.pranay.au has been created and is owned and operated by Pranayania Pty Ltd, ABN 48 642 523 582. If you have any questions or need further information about our offerings, please contact us via email at hello@pranay.au

This document sets out the Terms and Conditions you need to be aware of when using this website, engaging with our services, or purchasing products from us. Please take a moment to read these terms carefully as they will help to ensure that we are both in agreement about each other’s expectations.

When you visit our website, use our services, or purchase our products, you agree that you are over the age of 18 and willing to be bound by these Terms & Conditions. If you have any questions, please contact us prior to any booking or purchase. We are open and understand that we don’t always know what we don’t know, so we are happy to assist you.

All products and services advertised on this website are offered in compliance with Australian Consumer Law, are made with love and are provided to assist you on your health journey.

We may change these Terms & Conditions from time to time and updates will appear here on this website, so please check back regularly to ensure you are aware of any changes.

Content Disclaimer

We share ideas and information on this website and via social media to assist you to take care of yourself emotionally, spiritually, and physically. The content comes from reputable sources, personal research, and ongoing learning to relevant up to date latest research in our ﬁeld. Our goal is to educate you to take responsibility for your health journey and make the necessary changes to enhance your holistic well-being.

The energy healing information we provide is meant to increase your awareness and help you gain the most beneﬁt from this therapy. We base all our content on best practices and evidence-based practices where relevant. Our intention is to support you in making informed choices about your own well-being.

Content Policy

We conduct extensive research in order to provide content that we believe to be valuable and true but we have no responsibility for the use that you make of that information.

Please be aware that the generalised information we provide is not a substitute for specialist advice tailored to your individual circumstances.

There is no professional relationship formed by your visit to our website unless you explicitly choose to work with us by either booking a Naturopath, Iridology, Marma Therapy, Breathwork, or Flower Essence consultation or by purchasing our products.

Any testimonials or results we may display on this website are based on our experience and those of our clients. They are not guaranteed that anyone else will achieve the same results. As each of us is an individual, we need to ensure that we align so we can ensure the best outcomes.

While we take all reasonable care to ensure that the content, we create is accurate, relevant, and up-to-date, we make no guarantees and disclaim any legal liability for inaccuracy, incompleteness, or error. If you ﬁnd something that seems problematic, we would be grateful to be informed, and we are open to your feedback. Our aim is always to provide accurate and informative information that is beneﬁcial.

We may modify our content at any time, including altering or deleting it without notice. If our offerings in the future include subscriptions and memberships, we will provide adequate notice prior to removing any paid content from our website or social media sites.

Visitor Responsibilities

Please use care and common sense when browsing our website and social pages, we are all individuals with unique health concerns. Whilst we take every precaution to ensure that we are creating content that is safe, there will be instances where our thoughts and recommendations will not align with you and may have the potential to cause harm.

You are responsible for your own safety and well-being while browsing the internet. We do not know what each person who consumes our content is going through, so the information we provide is necessarily generic. Do not act on anything you read without ﬁrst conducting your own research, consulting appropriately qualiﬁed professionals, and making informed choices about what is right for you, based on your personal circumstances, as you know you best.

We totally believe that most people are innately good, but if you are not, please refrain from behaving maliciously, spamming any other user, posting defamatory content about anyone, infecting any aspect of our website with malware, hacking

into any part of our website where you don’t have our permission to be, or using our website for any purpose other than browsing our content or purchasing our products or services.

You also agree not to use our website or content in any way that is unlawful or harmful to any other person or business. If you do, we have the right to refuse you service and ban you from accessing our website or social media. This is a safe space for anyone who wants to learn and grow to enhance their well-being.

External Links

From time to time, we may provide links to external sites where we feel conﬁdent that the products or services offered are reputable and made with love. We have no control over the information provided on these sites, and the links are solely for your information, education, or entertainment. We do not endorse any products they offer for sale and have no relationship with them unless otherwise clearly notiﬁed. We are merely providing information about goods or services that we believe you may ﬁnd interesting.

Please do your own research and feel free to contact us if you ﬁnd anything that you don’t agree with or if you feel their offerings are not made with love.

Disclaimer for Services and Products

Our purpose is to nurture, inspire, and educate our community, to make the world a happier, healthier place for everyone.

Our company name “Pranayania” represents Prana “vital life force” in sanskrit, and Pranay - represents love and wisdom. We are passionate to share our knowledge with love and compassion to assist you wherever you are on your health journey to enhance your energy life force.

The terms and conditions in this document apply to all our services and products unless alternative terms are explicitly provided to you.

Naturopathic Consultations

Our aim in our naturopathic consultations is to support you in working towards your best health outcomes. This includes caring for your mental, physical, and spiritual well-being. We will begin with an initial consultation, which will take approximately one hour. During this time, we will gather important information about you, including your current signs and symptoms, medical and family history. Together, we will focus on any health concerns that you have and empower you to enhance your health and well-being. Our role is to guide you toward your health goals. Follow-up consultations, if necessary, take approximately 30 - 45 minutes, to create an ongoing treatment plan for you. This will provide you with guidance on your journey to alleviating any acute or chronic conditions you experience.

During our consultations, we will follow the six principles of Naturopathic Medicine, which are as follows:

First, Do No Harm
The Healing Power of Nature
Identify and Treat the Root Cause
Treat the Whole Person
Doctor as Teacher
Prevention is Better than Cure

Our goal is to help you take responsibility for your health and well-being and to use the power of nature to support you in pursuing optimal outcomes.

Marma Therapy Healing Sessions

We offer Marma Therapy Healing sessions with the intention of stimulating prana energy lifeforce. Our purpose is to enhance the ﬂow of energy and harmony in your body. Marma Therapy is an ancient Indian Ayurvedic practice to release, relax and rejuvenate your physical, mental, emotional, conscious, and subconscious mind, body, and spirit.

Who are we and why should you choose to work with us?

We are a qualiﬁed Bachelor of Health Science Naturopath with the latest science-backed evidence and naturopathic wisdom.

During naturopathic consultations, we believe it is our responsibility to actively listen to our patients with a focus on their health priorities. We enjoy developing a therapeutic partnership where we both work together while we teach and treat you. Our duty is not to overwhelm you with information or products but to work with you to ﬁnd practical solutions that are within your means, including your ﬁnancial and informational needs. We are committed to staying up to date with the latest research and advancements in the treatment of our patients.

Our consultations are held in a safe, secure, and spiritually protected space. Only beings that protect and cause no harm are allowed in this space. We promise to deliver with integrity, within our scope of practice, qualiﬁcations, and professional responsibilities.

To get the most out of working with us, we request you be open-minded and open to change. To enable your growth and healing process, we invite you to grow and learn with guidance and care from us.

Naturopathy uses many modes of treatment, including herbal tonics & tinctures, teas, homeopathic, flower essences, iridology, diet, lifestyle, and behavioral skills. We are happy to provide an initial chat to determine if we align before you book. Please book our 15-minute complementary discovery call to see if we suit each other.

What We Expect from You

It is your responsibility to provide us with all relevant information so that we can perform our role effectively. It is crucial that the information you provide is both true and accurate, as this allows us to tailor your treatment plan to your speciﬁc needs. Withholding information can compromise your treatment plan, we ask you for your complete medical and family history, a list of all medications, supplements, and any recreational drug use, this is essential to investigate any contraindications with our suggested prescriptions.

It is also important that you keep your medical practitioner informed of our relationship. By updating your healthcare team, we can provide a more meaningful and collaborative approach that prioritises your health. We ﬁnd that working in a collaborative manner across various modalities provides the best outcome for you.

Important Information

During our naturopathic consultations, we may challenge your current diet and lifestyle choices to promote your health and well-being. If you're unwilling to make any changes, please consider if we are the right practitioner for you.

Energy healing sessions may be emotionally intense, as the treatment rebalances unbalanced emotions. If you experience any uncomfortable emotions, please know that you're in a safe space that has been energetically cleared. Energetic healing may trigger past traumas or incidents, and emotionally heightened responses. These triggers or emotions indicate that you're working through these blockages.

Before working with us for naturopathy, you'll be asked to complete an initial intake form to provide some preliminary information before our ﬁrst meeting. This will allow us more time to gather relevant information and ask further questions in our consultation. Any information gathered is conﬁdential and won't be shared without your consent unless the release of information is required by law or public interest considerations. Your prescriptions and treatment plans are personalised for you only, please do not share these with other people as this may cause them harm.

Any information gathered during your Marma Therapy is also conﬁdential and won't be shared. It's important that you do not attend any sessions while under

the inﬂuence of drugs or alcohol, and preferably no stimulants within 2 hours, as your mindful presence is crucial to gain the most from each session.

Any treatment carries unique risks, even traditional medicine, and complementary therapies are not exempt. However, we will always investigate possible interactions with allopathic medications to prioritise your safety. We source all products from reputable suppliers and use only the highest-quality herbs, ﬂower essences, teas, homeopathic, and nutraceuticals. Be aware that, despite our best efforts, you may have allergies to these products that you may not be aware of. If you experience any adverse reactions, please contact us immediately at 0415 848 103, and STOP taking your prescription. In the case of an emergency or serious adverse reactions, we ask you to contact your GP or emergency services immediately.

You remain responsible for your physical, emotional, and mental well-being always. We do not diagnose, treat, or make any claims to cure any disease or illness, we will work with you to ﬁnd the root cause of your signs and symptoms. If you are working with another practitioner, please inform them and us to ensure collaborative care for your optimal health. They will need to be aware of any suggested herbs, nutraceuticals, diet, and lifestyle changes that you are considering. Please don't stop taking medications without medical advice. If we feel your needs go beyond our scope of services, we will refer you to another suitable practitioner and offer you support throughout the transition.

If any concerns arise during our work together, please seek advice from an appropriately qualiﬁed professional. Our work is not a substitute for medical advice, therapy, or counselling. If you need further support, please let us know.

Indemnity

We do not make any guarantees about the accuracy of any material displayed on this website, or the products or, services, offered, except for any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law. We are human and errors may occur despite our best intentions. If you see something that doesn’t seem right, please let us know and we will amend it promptly.

While we make all reasonable efforts to ensure that this website and our services and products meet the highest standards of best practice, if something does go wrong that is not a direct result of our negligence, misrepresentation, or deliberate fault, you agree that, to the fullest extent permitted by law, we will not be liable for any loss or damage arising out of or related to our website, any products or services purchased through it, or any material posted on it,

irrespective of whether such damages were foreseeable, and regardless of the nature of the claim.

You take full responsibility for your implementation of any suggestions that we may make while providing our services. You understand that our advice is limited to providing you with options for your consideration and that you are solely responsible for any actions that you choose to take. Always consult your own values and vision, do your own research, and check with appropriately qualiﬁed professionals before making major decisions or making signiﬁcant changes. You agree to indemnify us against all consequences arising directly or indirectly from your choices.

You expressly agree that if this indemnity is unenforceable for any reason, our total cumulative liability for all causes of action of any kind shall not exceed the amount that you have paid to me.

Payment Terms

All prices on our website are in Australian dollars and are subject to GST if applicable, which will be added at checkout for Australian clients.

All payments made through this website are processed using a trusted

third-party payment provider. We do not have access to your account details. Any ﬁnancial information you enter is stored under the payment provider’s security policy. We also accept direct deposit.

Payment is due at least 24 hours before the start date of the consultation for all consultations, and within 3 days (72 hours) of purchase for products.

We do not offer payment plans.

If an invoice is more than 30 days overdue, you agree to pay all costs, including debt collection agency fees and solicitor’s costs, that we may incur in taking steps to recover any money that you owe to us, regardless of whether legal proceedings are issued in relation to the debt.

Refund Policy

We do not offer a refund if you change your mind or cancel your appointment with less than 24 hours notice, please consider carefully whether a booking is right for you before you make your payment.

If you have purchased a product from us that you believe is faulty, please contact us via support@pranay.au within 7 days of purchase. Any goods that arrive faulty

or broken will be replaced when notifying us within 7 days of receipt of the product and we will refund you the amount paid for the product plus postage, and you may request a refund, exchange or store credit. All refunds will be credited back to the original method of payment.

We take our obligations under Australian Consumer Law seriously and will do our best to address any issues that arise. However, even if there is a major problem, our liability is strictly limited to:

replacing the goods or providing the services again; or

if we are unable to do so within a reasonable time, refunding the full amount that you have paid to us.

We want all customers to be happy and satisﬁed with their purchase. If you feel that there is any problem with our services, please let us know within 72 hours of the end of the session. We are keen to understand what has gone wrong if you are unhappy so that we can address your concerns and try to ﬁnd a mutually acceptable solution. we truly love what we do, so if you are unhappy or unsatisﬁed please contact us to discuss. We really want to provide great services and products and our aim is to continually improve to help as many people as possible, so your feedback is important to us.

Delivery of services

Our Marma Therapy sessions are delivered face-to-face in our clinic (check our website for locations). Any notations after the session will be delivered via email and if we suggest ﬂower essences these will be ready within 15 minutes at the end of the session or available for pickup from our clinic.

Naturopathic consultations will be delivered either face-to-face at our clinic or online. Any nutraceuticals that are suggested will be available for you to purchase via Vital.y or another platform and herbal tonics, teas, ﬂower essences or homeopathic will be available for pickup from our clinic within 3 days (business days) after the consultation. If we suggest a herbal tonic, homeopathic, tea, or herbal essence formulae, and are unable to make it, we will provide a prescription and suggest suppliers to be purchased from.

Anything that needs to be shipped, will be sent within 5 working days of the consultation and the cost of postage will be charged accordingly.

Appointment Policies

Please provide at least 24 hours’ notice (during business hours, Monday to Friday) if you need to cancel or reschedule your appointment. This allows us to help someone else in the time that has been reserved for you. Appointments that are cancelled or rescheduled without 24 hours’ notice will incur a 100% cancellation fee of the cost of the service. We do apologise but there are many people in need of our help, and we could have booked someone else if, sufﬁcient notice was given. Preparation time is required before all consultations and research are conducted to ensure we provide you with the best advice for your needs.

We are reasonable people and understand that we are all human, so if you are prevented from attending a consultation due to emergency circumstances beyond your control, please contact us to discuss the situation.

If we are unable to attend our scheduled appointment due to an emergency, we will contact you as soon as possible to reschedule as our priority.

For online appointments, please ensure that you are in a private and quiet area, as you will need to focus. Keep in mind that some of our questions may be very personal - a cafe or restaurant may not be the appropriate environment to answer questions about your signs, symptoms, and health history.

Intellectual Property

Copyright & Trade Secrets

You may store, print, and reproduce the publicly available content that we supply solely for your own personal use, and only if we are clearly acknowledged as the source.

Commercial exploitation of our content in any way that competes with our business is strictly prohibited.

You may link to content on our website or social media proﬁles, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.

Trademarks

We claim ownership of our business name and logo as unregistered trademarks.

Respectful Communication

We reserve the right to moderate any comments made on this website, and on any of our social media pages and proﬁles, including deleting comments that we deem to be rude, offensive, spam or unacceptable, without any notiﬁcation or correspondence with you. Keep all communication kind and polite, please. We are all going through a journey, so it is not nice to be rude or make derogatory comments. Be nice and kind and remember that you don’t know what is going on behind someone’s closed door.

Disrespectful or aggressive behaviour towards us, our team, or anybody else will not be tolerated. We should always be respectful of others, and any unwanted and rude comments will be deleted, and you will not be blocked from communicating with us.

If a dispute arises, everyone involved agrees that they will not engage in any public discussion about the issues, will behave politely towards each other, and will avoid any conduct or communication which might reasonably be expected to interfere with each other’s business or personal interests.

Dispute Resolution & Jurisdiction

If you have any concerns, issues, or complaints arising out of your use of this website, our products or services, or these terms and conditions, you agree to discuss with us personally before talking to others with the intention of making a genuine effort to seek a win/win solution and trying to resolve the dispute in good faith through negotiation and discussion. Please email us at hello@pranay.au and we will get back to you within 72 business hours.

If a dispute cannot be resolved by negotiation and discussion and involves our naturopathic services, you may access the complaints procedure offered by the Naturopaths & Herbalists Association of Australia here:

https://nhaa.org.au/wp-content/uploads/NHAA-Complaints-Policy-.pdf

For all other disputes, if we are unable to ﬁnd a mutually acceptable solution within a reasonable time, we agree to pursue mediation and alternative methods of dispute resolution, with litigation being a last resort.

These Website Terms & Conditions are subject to the governing law of New South Wales. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of NSW, and the Commonwealth of Australia, will have exclusive jurisdiction.